DeveloperWeek Austin 2018

This session will discuss best practices for redesigning services to scale an organization and improve efficiency, including key learnings from Peter Sirota’s recent implementation of a “New Services Organizations” model at Mapbox. Peter will discuss the four components that’ll allow organizations to receive live feedback from both team members and team leaders regularly. This session will discuss best practices for redesigning organization and services around customer-driven outcomes in order to scale and improve efficiency, including key learnings from Peter Sirota’s recent implementation of a “New Services Organizations” model at Mapbox. Peter will discuss the four components (Wildly Important Goals, Services and Service Leaders, Customer-driven use case discovery, and Weekly Business Review) that’ll allow organizations to receive live feedback from both team members and team leaders regularly.